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1. Information We Collect

When you interact with our website, place an order, or contact us, we may collect personal details such as your name, email address, phone number, billing/shipping address, and payment-related information. We also collect non-personal data like browser type, device information, and pages visited to improve user experience.

2. How We Use Your Information

We use the information collected to process and deliver your orders, provide customer support, send order updates, improve our services, personalize your shopping experience, and communicate important updates or promotional offers (only if you opt-in).

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, but some features may not function properly.

4. Data Sharing & Third Parties

We do not sell your personal information. However, we may share necessary details with trusted third-party service providers such as payment gateways, shipping partners, and analytics services strictly for order fulfillment and service improvement.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure.

6. Your Rights

You have the right to access, update, or request deletion of your personal data. You may also opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

7. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at privacy@shopluxegoods.com. We aim to respond within 1–2 business days.

1. Acceptance of Terms

By accessing or using the Shop Luxe Goods website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or services.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Any misuse, unauthorized access, or harmful activity is strictly prohibited.

3. Product Information

We strive to ensure all product descriptions, images, and details are accurate. However, slight variations in color, design, or appearance may occur due to screen settings or manufacturing differences.

4. Pricing & Availability

All prices are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time without liability. Product availability is not guaranteed.

5. Orders & Acceptance

Placing an order does not guarantee acceptance. We reserve the right to accept or cancel orders at our discretion. Order confirmation will be provided once your order is processed.

6. Payments

We currently accept Cash on Delivery (COD) and other payment methods as displayed on the website. You are responsible for providing accurate billing and delivery information.

7. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier services, or unforeseen circumstances. We are not responsible for delays caused by third-party shipping providers.

8. Returns & Refunds

Returns and refunds are subject to our Return Policy. Items must be returned in original condition within the specified return period to be eligible for a refund or replacement.

9. Limitation of Liability

Shop Luxe Goods is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount paid for the purchased product.

10. User Responsibility

You are responsible for providing accurate personal and delivery information. Any issues arising from incorrect details provided by the user are not our responsibility.

11. Intellectual Property

All content on this website, including logos, text, images, and design, is the property of Shop Luxe Goods and may not be copied, reproduced, or used without permission.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes implies acceptance of the updated terms.

13. Contact Information

For any questions regarding these Terms & Conditions, you can contact us at support@shopluxegoods.com.

1. Eligibility for Returns

You may return an item within 14 days of delivery if it is unused, unworn, and in its original packaging with all tags and accessories included. Items that show signs of use or damage caused by the customer may not be eligible for return.

2. Non-Returnable Items

Certain items such as perishable goods, personal care products, or final sale items may not be eligible for return. These exceptions will be clearly mentioned on the product page if applicable.

3. How to Initiate a Return

To initiate a return, please email us at contact@shopluxegoods.com with your order number and reason for return. Our support team will guide you through the return process and provide the return address or pickup details.

4. Return Shipping

In most cases, customers are responsible for return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service for safe return delivery.

5. Refund Process

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method. For Cash on Delivery (COD) orders, refunds will be transferred directly to your bank account.

6. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund after verification.

7. Order Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, the order will be treated under the standard return policy.

8. Exchange Policy

We currently offer exchanges for select items based on availability. If an exchange is not possible, a refund will be issued instead.

9. Our Commitment

We aim to ensure a smooth and hassle-free return experience. Our support team is always available to help you resolve any issue quickly and fairly.

10. Contact Us

For any return or refund-related queries, contact us at contact@shopluxegoods.com. We usually respond within 24–48 hours.